Job Summary

This position is primarily responsible in providing professional customer service and establishing a positive relationship with different types of customers, which include but not limited to:

• Handling the concerns and inquiries in a timely and effective manner all received concerns and inquiries from clients in different forms of social media, emails, texts and phone calls;
• Coordinating with concerned departments to properly address the customers’ complaints;
  Identifying other customer needs and finding the best resolutions to achieve overall customer satisfaction;
• Reviewing of customer care processes and create new processes for a faster customer service;
• Recommending and implements programs or improvements in the organization’s customer management system;
• Preparing learning modules and create training programs of employees with similar functions;
• Conducts performance review and perform coaching from time to time or if necessary.

Minimum Qualifications

• Bachelor’s Degree in Marketing, Mass Communication, Business Administration or any relevant courses
• Extensive background in customer service preferably in retail industry
• Strong interpersonal and communication skills
• Excellent customer service and problem-solving skills